WindhorseTour’s customer service hours

In order to make your China travel more convenient and enjoyable, and to limit confusion that may arise due to the time differences between China and other countries, the following outlines WindhorseTour’s hours of availability.

Generally speaking, the office is open Monday to Friday, 9:00 a.m. to 6:00 p.m. The WindhorseTour office staff will do our best to respond to your email before leaving for the day, even after office hours, if your email is received while staff are still at work.

If you need your inquiry responded to more quickly, mention so in the email or give the office a call so that we can follow up as soon as possible, or feel free to chat with us on MSN, Facebook or Google Talk. As always, the WindhorseTour staff believes that prompt service is of utmost importance and promises to reply to all inquiries within 24 hours.

What about weekends and other holidays? From March to October, there is a staffperson on call in the office over the weekend, and the other staff are accessible via email at home. For Chinese holidays such as Tomb Sweeping Day, International Labor Day, National Day, etc., one staffperson will be working in the office to handle any customer service needs that may arise.  If you have an urgent need to contact us, please get in touch with your travel advisor or call our office number at +86-28-85593923 or +86-28-86254701, which are manned by WindhorseTour staff 24-hours a day for optimal customer service. 

Our goal at WindhorseTour is to handle all your China travel questions and needs in a prompt and satisfactory manner so that you can focus on enjoying your trip. We look forward to seeing you soon, your China awaits!